If a guest appears 35 or under, what should you do when they order a Heineken 0.0?

When a guest appears to be 35 years old or younger and orders a Heineken 0.0, it is essential to card the guest. This is due to the fact that Heineken 0.0, while a non-alcoholic beverage, is still important to treat with the same precautions as alcoholic drinks. Carding the guest is a proactive measure that helps ensure compliance with age-related laws and policies regarding the sale of alcohol. This practice not only helps to prevent underage drinking but also reinforces responsible service standards at the establishment.

By checking identification, staff members demonstrate a commitment to maintaining a safe and compliant environment for all patrons. This approach eliminates any ambiguity regarding a customer's age and upholds the responsibilities that come with serving beverages, even those that are non-alcoholic.